Tegan Malcolm – Operations Manager Who Balances Strength With Empathy
Practice Manager
Tegan Malcolm plays an integral role in ensuring the smooth running of The Law People. Overseeing the firm’s operational, financial, and administrative functions, she ensures that the team works as a happy, cohesive, and effective unit — to the direct benefit of clients.
With over a decade of prior experience as a family law paralegal, Tegan brings not only deep insight into the client experience but also the organisational and management skills needed to keep the firm operating at the highest standard.
Why Tegan Chose Family Law
Tegan has always been drawn to family law because of the human element at its core. Having worked with family law clients for over 10 years, from drafting documents to client-facing interactions, she understands both the legal and emotional challenges clients face.
Her own experience as a divorced single mum has further deepened her empathy, driving her to continually find ways to improve processes and make the client journey as supportive and stress-free as possible.
What It’s Like To Work With Tegan
Working with Tegan means working with someone who is both practical and compassionate. She is dedicated to streamlining processes, supporting staff, and maintaining the firm’s high standards of client care.
Her strong organisational skills and insight into family law dynamics make her a steady, reliable presence behind the scenes, ensuring that clients feel supported while the team remains efficient and effective.
A Memorable Moment In Tegan’s Career
One of the most rewarding aspects of Tegan’s career has been transitioning from her decade-long role as a paralegal to operations management. This shift has allowed her to apply her in-depth knowledge of family law and client care to a broader role — improving systems and creating a better experience for both clients and staff.
She takes pride in being able to draw on both her professional expertise and her personal journey to ensure that clients feel genuinely understood and cared for.
Away From Work
Outside of her role at The Law People, Tegan devotes time to raising her child as a single mum and values time with family and friends. She also enjoys exploring new ways to learn, grow, and stay balanced — qualities that reflect in her professional approach to continuous improvement.
Professional Experience
- Paralegal for over 10 years
- Practice Manager for over 3 years